ERP Solutions

Cloud Call Centre allows you to scale and expand your Call Center geographically as you require, allowing your Agents to work anywhere, anytime, on any device. Your overhead and operational costs are immediately reduced as there is no infrastructure or physical office space needed.

Cloud Call Centre allows you to scale quickly and easily as you grow or flex your workforce, from 10 Agents you can easily scale up to 20 thousand Agents all at once. The Integrate2Cloud Apps Customer Service team supports you through the entire project life cycle; from integration all the way through to day to day support, we ensure you are prepared to continue providing enhanced customer experiences.

Cloud Call Centre as a service connector takes the burden out of maintaining an on premise server, moving you to the cloud and seamlessly connecting calls to your Salesforce or other popular CRM systems. Our unified connector integrates to popular Telephony system such as Avaya, Cisco, Mitel, Genesis, Asterisk, etc.

Cloud Call Centre connects your phones to the agent console, allowing Agents call logging and call handle time. It also reduces repetitive information collection as it flows through the client telephony information to the agent console.

Greatly elevating positive customer experience by empowering your Agents with 360 client account visibility, relevant information, call handling tools and ease of record management.

Cloud Call Centre ensures effective handling of inbound calls and the various events they generate using our screen pops feature. It also allowing initiation of calls and intuitive outbound dialing directly within your Salesforce CRM Agent interface.

Our Call Center experts and consultants have over 10 years industry expertise and are certified in Service Cloud, CTI, IVR and ASP.NET. Our Service Cloud team understand the ever changing needs and business requirements to keep you exceeding your SLA’s.

CTI On Premise solution is browser agnostic and creates a seamless experience as we integrate your call center with Salesforce and our unified connector to a popular Telephony system such as Avaya, Cisco, Mitel, Genesis, Asterisk, etc.

CTI On Premise integrates your phones to the agent console, allowing call logging and call handle time tracking. It also reduces repetitive information collection as it flows through the client telephony information to the agent console. Greatly enhancing your customer experience by empowering your Agents with relevant information, call handling tools and ease of record management.

Our CTI On Premise allows you to scale quickly and easily as you grow or flex your workforce, from 10 Agents you can easily scale up to 20 thousand Agents all at once. Our innovative auto load balancer system manages the call volume between the on premise server and backup server.

The Integrate2Cloud Customer Service team supports you through the entire project life cycle; from integration all the way through to day to day support, we ensure you are prepared to continue providing enhanced customer experiences.

Our Call Center experts and consultants have over 10 years industry expertise and are certified in Service Cloud, CTI and IVR and understand the ever changing needs and business requirements to keep you exceeding your SLA’s.

A lead and deal real estate and property management application built on Salesforce.com Enterprise platform. Integrate and market your listings and sold deals to your website and social media using our IDX adapter. Manage multiple properties on your phone and increase per door revenue. Social media integration allows for marketing to leads and mailing lists to increase tenant occupancy. Real time mobile and scheduled analytic, automation and triggers to manage your client relationship seamlessly.